Return Policy & LifeTime Warranty

Return Policy: New and unused walking poles can be returned within 30 days. Please contact us for a Return Authorization Number. Customers are responsible for all shipping costs for returns (includes cost of shipping to and from customers). Sorry, we don’t take returns of used walking poles. We do not charge a restocking fee.

LifeTime Warranty: Our quality one-piece poles sold in 2020 come with a LifeTime Breakage Guarantee on the shafts. SWIX and EXEL 1-piece poles can be trusted and are guaranteed to last. Whereas collapsible poles are guaranteed to fail and break, plus they rattle, vibrate, and can’t be trusted..